Our Story – the customer charter

Welcome to FibreServe, we are a fully Authorised Supplier for BT Wholesale.

We are dedicated to delivering the ultimate experience in customer satisfaction.

We are a multi award-winning communications company based in Manchester. We provide BT Wholesale Fibre Leased Line connections, BT Wholesale VoIP Telephone Systems and BT Wholesale Business Grade Broadband Services.

FibreServe Communications was founded by a vastly experienced (ex BT) management team, with a collective 55 years spent working inside BT (British Telecom Plc). Our team learnt the best aspects around the product and how to ensure quality, whilst removing the red tape.

It was this experience that generated the need to develop a more ‘local touch’, one which delivers an enhanced level of support and fulfilment for the customer.

We take great pride in our innovative and collaborative approach towards our customer experience. This is why we have replaced a sales staff model in favour of Technical Specialist, who advise our customers through the product portfolio. Reputation and Customer Experience are at the forefront of everything we do.

We we have a fully joined up project delivery team to ensure we have no service delays. Fully backed by BT Wholesale Technical experts to assist and resolve any questions or queries.

At FibreServe we ensure that each customer has a dedicated specialist badged to their account. This ensures that you always speak to the same person for continuity. The same approach is mirrored across the ‘project delivery’ phase also.

We are dedicated to delivering the ultimate customer experience.

We believe in a Corporate Customer Charter in which we commit to do the following:

  • All our products are shipped directly out of the BT Wholesale Project Management team in Spinningfields, Manchester. Plus are fully backed and maintained by the BT Wholesale Technical Support Team
  • A dedicated Technical Engineer with High Level Technical Knowledge will guide you – not a sales person
  • In-house End to End contract management without multiple different departments being involved
  • Our Support Telephone number is open and manned 24 hours a day
  • A full Turn-key solution delivered by a dedicated project manager from start to finish
  • One to One Service provision and Support, technical engineers will be badged to a customer so you will always speak to the same member of staff
  • Short Term Contracts – 36 – 60 months (product dependant)*
  • Market Leading Pricing with a Price Promise Guarantee not to be beaten

We know that when you offer a Quality (BT Wholesale) Product, at a Lower than market price and with the Perfect level of Support. No customer will ever want to leave.

This is why we are confident offering short term contracts, which in an ever-changing world is a mark of how highly we are rated by our customers. Our customer retention stat is in excess of 93%.

Fibre Optic Data Connections are now the foundation of any business, we believe that a strong, robust and reliable Fibre Optic connection is a must for your business. It is vital to give your business the edge you need to grow and succeed.

With a BT Wholesale Leased Line or a BT Wholesale Business Fibre Connection in place you can have the confidence to layer any number of essential services across it.

FibreServe empowers businesses of all sizes to embrace the relentless technological change. We exist to help you join the dots on your digital journey and are passionate about making the complex simple.

Contact our friendly team of experts today on: 0161 222 3182

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